The engagement is ongoing. The team at Korah Limited improved the chatbot’s functionality and flexibility. They’re proactive, responsive, and easy to work with. Their agile approach makes them stand out from other providers. Customers can anticipate a collaborative partnership.
From my end, we’re pleased with the collaboration. Throughout the project, the Korah Limited team has been responsive. Being, again, that this tool stood up in a live environment to serve the public, having them be there to support should something come up or emerging needs has been great because obviously we can’t wait multiple days or weeks for things to be put in production when serving clients.
We’re happy from that standpoint. The tool itself and the evolution of it and its functionalities have been quite a nice improvement. It’s more flexible and easier to manage on our end.